TERMS OF USE OF LAV-LY.COM

The User / Visitor should read carefully the terms of the following User Agreement before entering his / her visit to the lav-ly.com website and the services provided.

The User / Visitor’s entry to the lav-ly.com website implies its unconditional acceptance and commitment to the following lav-ly.com provider under the terms of the following Usage Agreement.

If the user / visitor does not agree with the terms of the following User Agreement, then he / she ought not to make use of the services and content of lav-ly.com. The terms of use of the lav-ly.com page may change unexpectedly and therefore users must be continually informed of the new changes continuing the use of the lav-ly.com page and after the changes imply their unconditional acceptance on the part of the user / visitor

 

COPYRIGHT

Except for explicit exceptions (third-party, affiliate, and third-party copyrights), all content including images, graphics, photographs, drawings, texts, services and generally all archives are intellectual property of lav-ly.com and are protected under the relevant provisions of Greek law. Consequently, none of these may be sold, copied, modified, reproduced, republished or uploaded, transmitted or distributed in any way for the purpose of personal gain.

 

PERSONAL DATA

A prerequisite for the commencement of our conciliation between us is the disclosure of some of your personal information (email, phone, name, postal address, address). Lav-ly.com, following the principles of the protection of your personal data provided by applicable laws and international conventions, will not make any misuse.

Lav-ly.com does not disclose, publicize, sell, exchange any personal information that is made known to us in any way.

 

RETURN / CANCELLATION POLICY

Lav-ly.com, supporting E-Commerce, enables you to enjoy the privilege of direct contact with the products you have on your computer screen quickly and easily, through the fullness of the descriptions we post on its pages.
Wanting to highlight the benefits of using the internet on our everyday markets below, we provide the terms and conditions for returning defective or non-defective products.

 

Products returns due to delivery error

In all cases in which other than sold, by type or quantity, or missing property previously agreed in writing with the COMPANY, the customer returns the products for inspection and error. In this case, the return of the products to the company as well as the cost of returning to the customer, shall be borne by the COMPANY provided that the return proposed by the company is respected.

 

Returns of defective products

If the product is found to have a manufacturing defect, if it is certified so by a representative of the Company who provides the warranty of good condition or if the Company itself provides the guarantee of good condition directly, the following shall apply:

  • The return of the product to be replaced should be done with all the documents accompanying the product (eg DAT, Retail and so on) and full packing. If a defect is discovered later than delivery and packaging does not exist or also if the packaging of the product was received by the distributors upon delivery of the article, the packaging of the product is not required.
  • The return of the products will take place either through the company’s personal and transport means or by courier. In cases of return by courier, the customer is charged with the expenses of the shipment to the COMPANY and the COMPANY is charged with the cost of dispatching the replaced or repaired product.
  • After returning the products, the defect mentioned by the customer is checked and then communicated with him to inform him of the results of the inspection.
  • If the defect is detected, the product is replaced, otherwise the transaction is cancelled if it is not possible to replace the product within a reasonable time and the COMPANY can not find another product of corresponding or better characteristics or equivalent value for the replacement. If the transaction is cancelled, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.
  • In particular, in the case of debit card payment the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided according to the contract it has concluded with the customer without any liability to the Company, plus the COMPANY, following this information, is not responsible for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick-up” option, it would be refunded to him from any branch of the COMPANY’s network. In the case of a bank transfer payment, a bank wire transfer will be made from the COMPANY accounts to the customer.
  • In the event that the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial set-off of this claim against the customer.

 

Product returns, which are considered defective on delivery (DOA)

Refunds of products that are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and have all the original documents accompanying the product (eg DAT, Retail and so on) and full packaging. In these cases, the following apply:

  • The product is picked up and checked to determine the defect reported by the CUSTOMER.
  • Provided that they have previously been omitted and checked by the COMPANY, the replacement of the item will be made with a new one, or if it is not available with another new product of the same quality and price, otherwise, if the customer does not wish the product to be replaced, refund of the original purchase will be made to the customer. The refund is made in the same way as the initial payment of the customer to the COMPANY.
  • In particular, in the case of debit card payment the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided according to the contract it has concluded with the customer without any liability of the Company plus . COMPANY following this information is not responsible for the time and manner of execution of the settlement, regulated by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick-up” option, it would be refunded to him from any branch of the COMPANY’s network. In the case of a bank transfer payment, a bank wire transfer will be made from the COMPANY accounts to the customer.
  • The shipping costs for both the return of the products to the COMPANY and the return of the replaced product to the CUSTOMER shall be borne by the COMPANY.
  • In the event that the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial set-off of this claim against the customer.

 

Return of non-defective products – Right of unjustified withdrawal from the customer

The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days of the date of the conclusion of the service contract (in the case of such a contract) or from the delivery (in the case of products), even when there are many products in the same order from delivery and the last one when there is an obligation to deliver products at regular intervals from the delivery of the first. Retirement is subject to the following conditions:

  • This withdrawal is unjustifiable and without any charge and if the item has already been delivered, the customer must return the product exactly in the state he received, with all its parts, the accompanying forms and its packaging in excellent condition. Return of the item is accepted only if the purchaser has first paid out any amount paid by the company for sending the item to him and the shipping costs for the return of the item.
  • The revocation statement is made in writing or electronically and COMPANY is obliged to send a confirmation of receipt of a withdrawal statement as soon as it comes to it.
  • Following the cancellation notice, COMPANY is obliged to reimburse the price received within 14 days of receipt of the products.
  • Return shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
  • The money will be returned to the customer by the same means as the original collection. Specifically in the case of credit card billing as follows: in the event that until the withdrawal and return of the item has been paid to the Company the price of the Bank, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed to an act based on the contract it has drawn up with the client. Following this update, the company is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the “pick-up” option, he would be refunded to him by the store where he received the receipt. In the case of bank wire transfer, the refund will also be made by bank transfer to the client’s own account.
  • The customer is liable to compensate the company if he has made use of it other than what is necessary to ascertain the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on the outer packaging of each product as well as the supplementary information provided by the company and without opening the packaging of the goods and running the good. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material electronically or otherwise. In the case of opening the packaging or putting into service of the products their value automatically decreases as the product is characterized as second-hand and the customer has to compensate the company for the reduction of the value of the product. The reduction in value resulting from the opening of the packaging and consequently from the classification of the product as second-hand is examined on a case-by-case basis and is determined by the company and is usually in the order of 20% -30%. COMPANY is entitled to agree with the customer its compensation and by offsetting each other.
  • In the event of a retirement relating to a provision of services, the customer shall pay an amount commensurate with the withdrawal provided until the withdrawal.
  • In the event that the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally made in total or partial set-off of this claim against the customer.

 

Exceptions to the withdrawal

Can not retreat to

  • service contracts after full service if the execution commenced with the prior express consent of the customer and by his acknowledgment that he would lose his right of withdrawal once the contract has been fully executed by the supplier
  • products which are not suitable for return for reasons of health or hygiene and which have been unsealed after delivery.
  • Safe Products – Warranty Terms

 

RETURN PROCEDURE

1. If you are near our store

In this case you can visit our store and, after the responsible employee checks the condition of the product, they will guide you further on.

2. If you receive by courier. In this case:

  1. Pack the product in a larger box to be protected when shipped.
  2. Put a document in the package that you have set out about how you want us to solve the financial pending, if the product is judged fit for return.
  3. Send the parcel, via the courier agency from which you received your order, to the Return Department. Please note that refund costs are charged to the customer.

Lav-Ly
13 Agion Panton Street
58400
Aridaia, Pellas
Greece

We would like to remind you that if the product does not meet the above conditions, it will be returned to the sender at the same price. For more information, we are always available either by phone at +30 6976990785 or by e-mail at [email protected].